fresh flowers and gifts top left Fresh Flowers and Gifts Australia

Fresh Flowers and Gifts Australia

Fresh Flowers delivered same day to Sydney, Melbourne, Brisbane, Adelaide, Perth, Darwin, Canberra, Hobart, major towns and regional areas across Australia.

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Fresh Flowers and Gifts

Delivery Information and terms and conditions.

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Fresh Flowers and Gifts Worldwide Florist Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

* Same Day Delivery
* Privacy Policy
* Credit Card Security
* Substitution Policy
* Next Day Gift Basket Deliveries
* Translation Policy
* Recipient not at Home
* Fees and Charges
* Non-Deliveries
* Cancellations
* Refunds
* Time Sensitive / Difficult Deliveries
* Timed Deliveries
* Alcohol
* Recipient
* Quality Assurance
* Fresh Flowers and Gifts Club
* Extra Delivery Charges
* Disclaimer

Same Day Delivery

Monday to Friday
Same day delivery by a Fresh Flowers and Gifts Florist is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Saturday
Same day delivery by a Fresh Flowers and Gifts Florist is available throughout Australia and New Zealand on orders placed before 11am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Privacy Policy

Fresh Flowers and Gifts Network is committed to the protection of personal information. Fresh Flowers and Gifts Network will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.

Credit Card Security

This web site is secured using a 256 bit Secured Digital Certificate. This ensures that all information sent to Fresh Flowers and Gifts via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly: Click on the padlock on the bottom left of the screen to bring up details of the SSL certificate.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.

Fresh Flowers and Gifts Network and its Members reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide.

When a florist Member receives a flower order from Fresh Flowers and Gifts Network, every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Fresh Flowers and Gifts Network Selection Guide .

Fresh Flowers and Gift reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

In arrangements of a single flower variety (eg rose bouquet), the flower variety will take precedence over colour.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Orders must always be done to the full retail value of the order.

Recipient "Not at Home"

Fresh Flowers and Gifts Network are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form,the supplying florist may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the supplying florist will attempt to deliver the gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the supplying florist will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplying florist. Fresh Flowers and Gifts Network and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card.Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist's premise.

Fees and Charges

Fresh Flowers and Gifts Network includes all fees and charges in the value shown on our websites. You will pay no more than what you see on the product/catalogue pages.We won't add anything on on the last step of the shopping cart!

These fees include a delivery fee (of which 100% goes to the florist for delivery of the order), a service or handling fee and a Credit Card clearing fee to cover the cost of offering a credit card service; part of which is a fee charged by the credit card clearing company.

Non-Deliveries

Fresh Flowers and Gifts Network and its members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

* Recipient refuses to accept delivery of the gift
* Address provided is incorrect
* Occupants are not at the location and do not respond to the "not at home" card left by our florist

If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Fresh Flowers and Gifts Network cannot cancel any order that has already been made up by the supplying florist, even if the florist has not delivered the order. If the cancellation request is made before make up, then Fresh Flowers and Gifts may be able to cancel the order. However, Fresh Flowers and Gifts cannot guarantee that the order can be cancelled.

Refunds

Is is not normally Fresh Flowers and Gifts Network policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contact Fresh Flowers and Gifts so we can determine the best solution to the problem. Fresh Flowers and Gifts is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Fresh Flowers and Gifts Network and its supplying florists cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the flower value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

We do not guarantee delivery to the following timed events :

* Funerals
* Wedding Receptions
* Parties
* Functions

We do not guarantee delivery to the following places

* Hospitals (especially Intensive Care Units)
* Ships
* Jails
* Secure Buildings
* Hotels

Note that if the alternate delivery address is in a different area, and therefore requiring the services of a different florist, Fresh Flowers and Gifts may not be able to assist with the redirection.

Timed Deliveries

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Fresh Flowers and Gifts Network uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Fresh Flowers and Gifts may not be able to assist with the redirection.

Alcohol

Fresh Flowers and Gifts does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol with flowers are very complicated.

Why Fresh Flowers and Gifts does not guarantee the delivery of alcohol with all purchases:

1. Fresh Flowers and Gifts is unable to guarantee the recipient of the gift is over the legal age in that state or country

2. The recipient of the gift may have certain religious beliefs

3. Certain states have laws that prohibit the sending of alcohol

4. Certain states require Fresh Flowers and Gifts florists to possess a licence to send alcohol with flower orders

If you place an order that includes alcohol and Fresh Flowers and Gifts is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order.

Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.

Recipient

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Fresh Flowers and Gifts Network. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?
Fresh Flowers and Gifts will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Fresh Flowers and Gifts about a recipient when a customer places an order directly with Fresh Flowers and Gifts via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Fresh Flowers and Gifts.

How will the personal information be used?
Personal information collected about the recipient by Fresh Flowers and Gifts will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order. The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Fresh Flowers and Gifts Network, in Australia or New Zealand.

Personal information held by Fresh Flowers and Gifts Network about an individual can be made available upon request. A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document. Enquiries can be made to Fresh Flowers and Gifts Network by using the contact us page.

Quality Assurance

Fresh Flowers and Gifts Network is comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by Fresh Flowers and Gifts for its network of florists and floral relay organisations.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Fresh Flowers and Gifts may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

 

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Flowers to Australia
Same Day Delivery
Monday to Saturday.
if ordered before 2pm local time Monday to Friday and 10:30 am Saturday.

* No Sunday or Public Holiday deliveries except Mothers Day

Current local time
Adelaide (08) 7200 3211
SA Fri 11:49 pm
Brisbane (07) 3103 4988
Gold Coast (07) 5531 2705
Sunshine Coast (07) 5313 4024
QLD Fri 11:19 pm
Canberra (02) 6100 6680
ACT Sat 12:19 am
Darwin (08) 8986 7622
NT Fri 10:49 pm
Hobart (03) 6107 9470
TAS Sat 12:19 am
Melbourne (03) 9005 1755
VIC Sat 12:19 am
Perth (08) 6102 3618
WA Fri 9:19 pm
Sydney (02) 8005 2236
Newcastle (02) 4013 4960
Wollongong (02) 4210 6127
Central Coast (02) 4304 3643
NSW Sat 12:19 am
* refresh to update times

Gift Baskets
Same day and next day delivery

** Some Gift baskets only delivered Monday to Friday

2014 Important Dates
Christmas 2014

Thursday 25th December

Fresh Flowers and Gifts online florist is part of an Australia wide network of florists.

Your Australian florists have been hand picked to guarantee you will receive quality, fresh flower arrangements and gift baskets.

You can be confident your roses, flowers and gifts will be delivered for you anywhere in Australia and New Zealand.

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Florist Adelaide: (08) 7200 3211 Florist Brisbane: (07) 3103 4988 Florist Canberra: (02) 6100 6680 Florist Darwin: (08) 8986 7622
Florist Hobart: (03) 6107 9470 Florist Melbourne: (03) 9005 1755 Florist Perth: (08) 6102 3618 Florist Sydney: (02) 8005 2236
Florist Newcastle (02) 4013 4960 Florist Gosford: (02) 4304 3643 Florist Wollongong: (02) 4210 6127 Florist Southport, Gold Coast: (07) 5531 2705
Fresh Flowers and Gifts
Head Office : Level 26, 44 Market Street Sydney, NSW 2000
ABN 73 959 492 010

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